Diseño de Plataforma Web para Optimizar la Gestión de Reclamos en EMAPASOSQ, Cantón Quinindé.
This study proposes the design of a website to improve complaints management at EMAPASOSQ, a company that provides essential water, sewerage, and sanitation services in Quinindé. Currently, the manual complaints management system poses significant challenges, including time loss, excessive charge...
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| Main Authors: | , , |
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| Formato: | Online |
| Idioma: | Lingua castelá |
| Publicado: |
Editorial Grupo AEA
2026
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| Subjects: | |
| Acceso en liña: | https://directory.doabooks.org/handle/20.500.12854/174325 |
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| Summary: | This study proposes the design of a website to improve complaints management at EMAPASOSQ, a company that provides essential water, sewerage, and sanitation services in Quinindé. Currently, the manual complaints management system poses significant challenges, including time loss, excessive charges due to billing errors, poor customer service due to delayed responses, unresolved complaints, and unannounced water cuts. The proposed digital platform will centralize the registration, tracking, and resolution of complaints and improve communication with users through timely notifications about the status of their complaints and scheduled service interruptions. This project focuses on the platform's design and structure rather than its programming or technical implementation. The expected outcome of implementing this digital tool is to
modernize EMAPASOSQ's processes, increase customer satisfaction, reduce dissatisfaction due to a lack of information, and enhance efficiency in resolving recurring issues. |
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